Privacy Policy

Responsible body

We are pleased about your visit on our website. First of all, we would like to introduce ourselves to you as the responsible body in terms of data protection law:

Baumann, Heydeck & Wegner 24-7-Shop GbR
Heidestr. 50
10557 Berlin
Germany


Represented by:

Patrick Baumann
Michael Heydeck
Lennart Wegner


Contact:

Phone: +49 30 65 77 82 57
E-mail: service@billardpro.de

In accordance with our legal obligations, we would like to inform you about the collection and use of your personal data.

General information

When you use our website, personal information about you is collected. This can be done by entering the data yourself - e.g. your e-mail address. However, our system also collects data from you automatically, such as your visit to our website. This is independent of which device or software you use our website with.

Any input of data by you on our website is voluntary, there are no disadvantages for you due to the non- disclosure of your data. Without certain data, however, it is not possible for us to provide services or conclude contracts.

On this website, personal data of the user is only collected within the framework of the applicable data protection law, in particular the General Data Protection Regulation (GDPR). The technical terms used in the text are explained in more detail in Art. 4 of the GDPR.

Data processing is permitted under the GDPR in three cases in particular:

  • according to art. 6 par. 1 lit. a and 7 GDPR, if you have consented to data processing by us; in each case we will inform you in advance in this data protection declaration and on the occasion of your consent in accordance with art. 4 no. 11 GDPR exactly for what and under which circumstances your data will be processed by us;

  • according to Art. 6 para. 1 letter b GDPR, if the processing of your personal data is necessary for the initiation, conclusion or processing of a contractual relationship;

  • pursuant to Art. 6 (1) (f) GDPR, if, after weighing up our interests, processing is necessary to safeguard our legitimate interests; this includes in particular our interests in analysing, optimising and safeguarding the offer on our website - this includes, in particular, an analysis of user behaviour, the creation of profiles for advertising purposes and the storage of access data as well as the use of third-party providers.

Inventory data, usage data and advertising

Inventory data

We collect inventory data (e.g. name, address and e-mail address, services used if applicable) insofar as they are necessary for establishing, structuring the content or changing a contractual relationship between us and the user.  

Usage data

We also collect usage data (e.g. visits to the website, interest in products) in order to enable and invoice the user to use the services on our website.

A consolidation of usage data is only carried out by us if and insofar as this is necessary for billing purposes. Otherwise we will only create usage data pseudonymously and only if you have not objected to it. You can send this objection at any time to the address given in the imprint or to the person responsible named in this data protection declaration.

Legal basis for this data processing are on the one hand our legitimate interests according to Art. 6 para. 1 lit. f GDPR in the analysis of the website and its use, if necessary also the legal permission to store data within the framework of the initiation of a contractual relationship according to Art. 6 para. 1 lit. b GDPR.

Furthermore, each time you use this website our provider stores information, the so-called server log files, which are automatically transmitted by your browser. These are:

  • Your IP address

  • Type and version of your browser

  • host name

  • Time of visit

  • the page from which you visited our site,

  • Name of the called page,

  • the exact time of the call and

  • the amount of data transferred.

This data is only used for statistical purposes and does not allow us to identify you as a user.

Advertising

Before sending advertising, we will ask you for your explicit consent in accordance with Art. 4 No. 11 GDPR, unless it concerns advertising for similar products that you have already purchased. This is particularly the case if you give us your consent to receive our newsletter or if you fill out a contact form.

Consent

If we ask for your consent to process your data, we will inform you in clear language and easily accessible for which cases you give your consent. Any consent requested by us is voluntary, any advantage you wish to obtain by granting consent can also be obtained without the consent, simply ask us. 

You have the right to revoke your consent to the processing of your personal data at any time. This can be done by an informal message, e.g. via our contact form, an e-mail to the e-mail address given in the imprint or a unsubscribe link (if offered by us). Your revocation does not affect the legality of the data processing carried out up to then. 

Storage time

Your data will only be stored for as long as required for the purpose of the respective data processing. A further storage is particularly considered if this is still necessary for legal prosecution by us or for our other legitimate interests or if we are legally obliged to still keep your data (e.g. within the framework of tax retention periods, which in principle amount to 6 or even 10 years).

Cookies

Our website uses cookies within the scope of our legitimate interest in a technically flawless online offer and its economically efficient design and optimization according to Art.6 Para. 1 lit.f GDPR, so that our offer can be used better, more effectively and more safely. Cookies are text files that are stored on your computer and store certain data about your user behaviour on our site so that, for example, an offer corresponding to your previous use can be made. These may be so-called "session cookies" that are automatically deleted at the end of your visit to our website. However, there are also cookies that are permanently stored on your computer, unless you delete them. Then it is possible for us to recognize your browser the next time you visit our website and to make you offers that correspond to your previous use of our website.

Your browser enables you to prevent the use of cookies completely or in individual cases. Please refer to the operating instructions for your browser. Blocking cookies can restrict the function of our and other websites you visit.

You can permanently prevent the storage of cookies in your browser by downloading and installing the linked plugin. Here you will find more information.

You can also prevent the use of cookies by third parties to you by opting out on the deactivation page of the Network Advertising Initiative in accordance with the instructions provided there. Here you will find more information. You will find a similar offer on this US website and on this European service.

Passing on to third parties

We don't like spam any more than you do. We will therefore not pass on your data to third parties unless this is legally permitted.

A passing on of your data can either

  • required for the performance of a contract and then permitted under Art. 6 para. 1 lit. b GDPR or

  • be permitted on the basis of our legitimate interest in an effective structuring of services pursuant to Art. 6 para. 1 lit. f GDPR,

  • be covered by a consent given by you, or

  • if we are legitimately claimed by a state or an authority for the surrender of your data pursuant to Art. 6 Para. 1 lit. c GDPR.

Transfer abroad, especially to the USA

Our website uses external providers based outside the EU for various functions. In particular, cookies, active Java scripts and other techniques may result in the processing and storage of your data outside the EU. However, we will not pass on your data to a third country unless the EU Commission has determined that your data protection is comparable to that in the EU or you have informed us of your consent or we have agreed the standard contractual clauses with the provider to protect your data. For the USA, the Privacy Shield Agreement see https://www.privacyshield.gov/welcome has again established adequate data protection under certain conditions. For more information about your rights with each transfer of data to the USA mentioned below, see http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

Rights of users

Information

You can request information from us at any time and free of charge about the personal data we have stored about you. In order to prevent misuse, an identification of your person is required.

Deletion, correction, restriction

You can request us to correct incorrect data at any time and to limit its processing or to delete your data. We will then immediately correct, block or even delete your personal data, unless there are legal reasons to the contrary.

Data transmission

You can ask us to transfer the data stored about you in machine-readable form.

Complaints

If you feel that your rights have been violated by our data processing, you can lodge a complaint with the competent supervisory authority (here you will find a list of the authorities).

Changes to the data protection declaration

If a change to the data protection declaration becomes necessary for legal or factual reasons, we will update this page accordingly. No changes are made to the consents given by the user.

Encryption of data entry

When you enter data on our website, whether on a contact form, when registering, when logging in or for payment purposes, the website on which you enter the data is encrypted. This prevents third parties from reading what data you enter. You can recognize the encryption by the lock symbol in your browser and by the fact that the address line starts with "https" instead of just "http".

Registration and payment (contract data)

If you register on our website in order to make use of further services, the data entered by you will be stored for the use of our website and the services offered by us. They are also used to inform you of changes to the scope of the offer, updates or technical innovations that are relevant for the use of our website.

The basis for this storage is the processing of data for the purpose of contract execution pursuant to Art. 6 para. 1 lit. b GDPR and your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you grant to us upon registration. You can revoke this consent at any time by sending us an informal message (e.g. by unsubscribe link, contact form or e-mail). This revocation does not affect the legality of the data processing carried out up to that point.

Your data will be stored as long as you are registered on our website, the storage is still necessary for the fulfilment of the contract/processing of the contract, for legal prosecution by us or out of our other legitimate interests or we are legally obliged to keep your data (e.g. within the framework of tax retention periods).

Contact forms

If you fill out a contact form or send us an e-mail or other electronic message, your details will be stored for the processing of the enquiry, possible follow-up questions or other related questions, and will only be used within the scope of the enquiry.

The input of your data is encrypted, so third parties cannot read your data during the input.
The basis for this storage is your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you give us by filling out the contact form or your other request. You can revoke this consent at any time by sending us an informal message (e.g. via contact form or e-mail). This revocation does not affect the legality of the data processing carried out up to that point.

Your data will be stored as long as it is required for the processing of your enquiry, in particular for the fulfilment of the contract, for legal prosecution by us or for other legitimate interests or if we are legally obliged to keep your data (e.g. within the framework of tax retention periods).


Newsletter 

If you order the newsletter offered on our site, we will inform you in detail about what we inform you about, what data is stored by you and for what it is used. We will not pass your data on to third parties and will only use it for sending the newsletter.

We will only send the newsletter to you if you have given us your prior consent. You will receive an e-mail from us with a link and further information and a request for your consent. If you click on this link, you agree to receive the newsletter and advertising from us.

The basis for the storage is your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you give us when registering for the newsletter. You can revoke this consent at any time by sending us an informal message (e.g. via contact form or e-mail or unsubscribe link in every e-mail). This revocation does not affect the legality of the data processing carried out up to that point.
Since we are legally obliged to record your consent within the scope of the so-called double opt-in, your newsletter order, the sending of our consent e-mail and your consent are recorded and stored by clicking on the link by place and time as well as with your IP address. 

For the dispatch of the newsletter we use (in the context of our justified interest in a technically perfect completion of our customer information and analysis) the offerer CleverReach, CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede from Germany. 

For the handling of your data at CleverReach we refer to the privacy policy of CleverReach. CleverReach will only use your data for the dispatch of the newsletter and the evaluation of this dispatch on our behalf. Furthermore, CleverReach will only use your data to improve its own service. CleverReach will not use the data to write to you or pass your data on to third parties. 
The data used by CleverReach contains a "web beacon" which sends the opening of the newsletter and/or the activation of a link contained therein by you to CleverReach. CleverReach receives information about your browser, your location and your IP address. This information is used to optimize our approach to you. 

Furthermore, our newsletter provider also uses this data, but only in pseudonymous form (i.e. without enabling your identification) to analyse and optimise its own service. However, they will never use your data to contact you. 

Your data will remain stored as long as they are stored in our e-mail list, the storage is still necessary for legal action by us or for our other legitimate interests or we are legally obliged to keep your data.

If you order the newsletter offered on our site, we will inform you in detail about what we inform you about, what data is stored by you and for what it is used. We will not pass your data on to third parties and will only use it for sending the newsletter.

We will only send the newsletter to you if you have given us your prior consent. You will receive an e-mail from us with a link and further information and a request for your consent. If you click on this link, you agree to receive the newsletter and advertising from us.

The basis for the storage is your consent pursuant to Art. 6 para. 1 lit. a GDPR, which you give us when registering for the newsletter. You can revoke this consent at any time by sending us an informal message (e.g. via contact form or e-mail or unsubscribe link in every e-mail). This revocation does not affect the legality of the data processing carried out up to that point.

Since we are legally obliged to record your consent within the scope of the so-called double opt-in, your newsletter order, the sending of our consent e-mail and your consent are recorded and stored by clicking on the link by place and time as well as with your IP address. 

Registration of a customer account

If you create a customer account in our shop, we ask for your full name, your address data for a possible later sending of goods and your e-mail address and other non-binding data. You agree that we use the data you enter in the context of our data protection declaration to simplify the use of our website for you. You will be able to order faster with preset data, track your orders and manage multiple delivery addresses. This data will remain stored until you terminate your access by sending an e-mail to the e-mail address stated in our imprint. Afterwards, it will still be stored as part of the necessary contract processing (see the section on user/contract data).


Google Analytics

Within the framework of our legitimate interest in a technically flawless online offer and its economically efficient design and optimisation in accordance with Art.6 Para. 1 lit.f GDPR we use the tool Google Analytics from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94.043 USA. This allows the use of websites to be analysed and pseudonymous profiles of users can be created from the data. Google uses various techniques to do this, including storing cookies on your computer. These store information about the use of our site, which we use to improve our offer.

 The data collected by Google is transmitted by Google to countries outside the EU, in particular the USA. Google has submitted to the Privacy Shield Framework, more information about your rights can be found at http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf

 We have taken additional precautions to ensure adequate protection of your data as far as possible. We anonymise your IP address before transmission to Google. This was done by activating the function Anonymizelp() within the Google Analytics tracking code.

 We have also entered into a contract with Google to process your order data, whereby Google will not combine your data with other data collected by Google in order to determine your identity.
 If this is not enough for you, you can also use the link http://tools.google.com/dlpage/gaoptout?hl=en Download and install Google's browser plug-in to block Google Analytics, which blocks Google from collecting and sharing your personal data.

 You can also prevent the collection by Google Analytics by clicking on the following link: Disable Google Analytics to create an opt-out cookie that also prevents the collection of your data (see https://developers.google.com/analytics/devguides/collection/gajs/ ).

 If you would like to learn about Google's privacy practices, please use the following link:
https://www.google.de/intl/de/policies/privacy/

Extension of Google Analytics 

Google Analytics also helps us evaluate data from AdWords and the double-click cookie for statistical purposes. If you do not want to do this, you can use the Ads Preferences Manager
https://www.google.com/settings/u/0/ads/authenticated make extensive settings or deactivate the service completely.

Google Adwords 

Our website uses the Google Adwords service. Google AdWords is an online advertising program from Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
With Google AdWords a so-called conversion tracking is implemented. When you click on an ad placed by Google, a conversion tracking cookie is stored on your computer. These cookies do not contain any personal data and become invalid after 30 days.  This cookie creates anonymous conversion statistics for AdWords customers.

As generally stated for cookies in this data protection declaration, you can prevent the storage of cookies by setting your browser software accordingly, but this can restrict the function of our website.

Instead, you can disable only interest-based ads on Google and interest-based Google ads on the web in your browser. To do this, you must activate the "Off" button at http://www.google.de/settings/ads or deactivate it at http://www.aboutads.info/choices/ For more information about your choices and privacy at Google, please visit https://www.google.de/intl/de/policies/privacy/?fg=1.

Use of PayPal as payment method

If you decide to pay with the online payment service PayPal as part of your order process, your contact details will be transmitted to PayPal as part of the order triggered in this way. PayPal is an offer of PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal acts as an online payment service provider and trustee and offers buyer protection services.
The personal data transmitted to PayPal is usually first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order, such as number of articles, article number, invoice amount and taxes in percent, invoice information, etc.

This transfer is necessary to process your order using the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship.
However, please note: Personal data may also be disclosed by PayPal to service providers, subcontractors or other affiliated companies if this is necessary to fulfil the contractual obligations arising from your order or if the personal data is to be processed on behalf of PayPal.

Depending on the payment method selected via PayPal, e.g. invoice or direct debit, the personal data transmitted to PayPal is transmitted by PayPal to credit agencies. This transfer serves to verify your identity and creditworthiness with regard to the order you have placed. You can find out which credit agencies are involved and which data are generally collected, processed, stored and passed on by PayPal in the PayPal data protection declaration at https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Use of Sofortüberweisung as payment method

If you decide in the context of your order process for a payment with the online payment service provider Sofortüberweisung, your contact data will be transmitted to Sofortüberweisung in the context of the order triggered in this way. Sofortüberweisung is an offer of SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany. Sofortüberweisung takes over the function of an online payment service provider, which enables cashless payment of products and services on the Internet.

The personal data transmitted to Sofortüberweisung is usually first name, last name, address, telephone number, IP address, e-mail address, or other data that is required for order processing, as well as data related to the order, such as number of articles, article number, invoice amount and taxes in percent, invoice information, etc.

This transfer is necessary to process your order using the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship.
However, please note: Personal data may also be passed on to service providers, subcontractors or other affiliated companies by means of immediate transfer, insofar as this is necessary to fulfil the contractual obligations arising from your order or the personal data is to be processed on behalf of the service provider.

Under certain circumstances, the personal data transmitted to Sofortüberweisung may be transmitted by Sofortüberweisung to credit agencies. This transfer serves to verify your identity and creditworthiness with regard to the order you have placed.

You can find out which data protection principles are based on Sofortüberweisung when processing your data in the data protection information that is displayed to you during the Sofortüberweisung payment process.

For further questions regarding the use of your personal data you can contact Sofortüberweisung by e-mail (datenschutz@sofort.com) or in writing (SOFORT GmbH, Datenschutz, Theresienhöhe 12, 80339 München).

Use of Novalnet as payment method

Should you decide to pay with the online payment service Novalnet (direct debit, invoice purchase, credit card) within the scope of your order, your contact data will be transmitted to Novalnet AG, Zahlungsinstitut (ZAG), Gutenbergstr. 2, 85737 Ismaning. Novalnet takes over the function of an online payment service provider, which enables cashless payment of products and services on the Internet.

Personal data transmitted to Novalnet is usually first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order, such as number of articles, article number, invoice amount and taxes in percent, invoice information, etc.

This transfer is necessary to process your order using the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship.
However, please note: Novalnet may also pass on personal data to service providers, subcontractors or other affiliated companies if this is necessary to fulfil the contractual obligations arising from your order or if the personal data is to be processed on behalf of Novalnet.

Novalnet transmits personal data collected within the scope of this contractual relationship to CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 Munich for the application, implementation and termination of this business relationship as well as data on non-contractual behaviour or fraudulent behaviour.

The legal basis for these transfers is Article 6(1)(b) and Article 6(1)(f) of the General Data Protection Regulation (GDPR). Transmissions on the basis of Article 6(1)(f) of the GDPR may only take place if this is necessary to safeguard the legitimate interests of the contractual partner* or third parties and does not outweigh the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. The data exchange with CRIF Bürgel GmbH also serves the fulfilment of legal obligations to carry out creditworthiness checks of customers (§ 505a and 506 of the German Civil Code).

CRIF Bürgel GmbH processes the data received and also uses it for the purpose of scoring in order to provide its contractual partners in the European Economic Area and in Switzerland and, if applicable, other third countries (provided that the European Commission has passed an adequacy resolution on this) with information, inter alia, for assessing the creditworthiness of natural persons. Further information on the activities of CRIF Bürgel GmbH can be found in the CRIF Bürgel Information Sheet or online at www.crifbuergel.de/de/datenschutz